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Initial Signature Pop-Up When Finalizing a Military Delivery

If you're working on a Military Delivery task and receive the "Initial Signature" pop-up when trying to finalize the task, it means the customer's initials have not yet been added.

 This is the pop-up you may see when trying to finalize the task: 


To resolve this:

  1. Open the Signatures section.
  2. Below the Disclosure, you'll find a new field where you can add the customer's initials.



  3. In addition to the driver's signature and the customer's signature, enter the customer's initials and tap Done.
  4. The customer's initials will appear next to each item in the Descriptive Inventory.

  5. Return to the task and try finalizing it again.

Once the customer's initials have been added, you should be able to finalize the task successfully.