SurveyVideo

Scheduling a video survey
You can schedule a call with a client following similar steps as when you need to schedule a physical survey or packing. Head to the Move Dashboard and op...
Tue, 15 Sep, 2020 at 1:50 PM
Cancelling, rescheduling or calling a client
Once you have scheduled a phone call, you can find it by going to the menu bar > SurveyVideo  > Schedule. On this page, you will see an overview of al...
Wed, 25 Mar, 2020 at 1:23 PM
Rewatching a SurveyVideo recording
Anytime that SurveyVideo is running, our platform will record the video from your client's feed. It will be stored for your management. How to watch a ...
Thu, 27 Aug, 2020 at 11:34 AM
Options available to create an inventory list
There are 3 ways to create an inventory list.  Option A) Use the MoveDashboard itemizer (inventory tool). ProApps > Moves > Client file > Inven...
Tue, 31 Mar, 2020 at 10:51 AM
SurveyVideo features
Once your client has downloaded the SurveyVideo App, he/she will see this screen. What does each of these four buttons do? Connect: To connect t...
Mon, 14 Sep, 2020 at 2:43 PM
SurveyVideo requires access to your camera and microphone
Hi there, You’ve scheduled a video survey with a moving company using SurveyVideo. SurveyVideo will request access to the camera and microphone of your...
Tue, 16 Jun, 2020 at 2:58 PM
Unlock rotation / Enable auto-rotation
Hi there, You’ve scheduled a video survey with a moving company using SurveyVideo. It is recommended to unlock your rotation (iOS) or enable auto-rotat...
Tue, 16 Jun, 2020 at 3:00 PM
Device compatibility
iOS specifications and compatibility. Once Move4U uploaded the SurveyVideo to stores, Apple could provide us with some compatibility details, Google is not ...
Thu, 6 Aug, 2020 at 1:01 PM
Scheduling a video survey through RedSky
Those users who are using RS to schedule the video survey should follow these steps in the MoveDashboard to complete the scheduling process. On the left...
Mon, 10 Aug, 2020 at 12:17 PM
Error 500 when scheduling a SurveyVideo.
If you come across the problem that you will see an error 500 when scheduling a SurveyVideo. It means that there is some information missing that the system...
Thu, 13 Aug, 2020 at 12:57 PM