If you wish to review your video from the virtual survey you carried out but it is not loading, here's what to do.
If your video is showing as the following:
To fix this:
1) Click on 'Fix Video Permissions'
2) Refresh your page.
Your video will now appear and be available for playback.
If your video is still not loading after this process, please don't hesitate to reach out to our support team
Support@move4.com