Why can't I see the room templates?

SurveyPro will show you the room templates that were available when you created the move.

 If you created the move while your device was offline, then you will not be able to see room templates. As an alternative, you can use Advanced Add to add items.

E.g. If you created the file at 3 PM and you were online, then you will see the room templates available at 3 PM. If any other room template is added at 3:15 PM, these newer templates will not be available.

If you created the move while the device was online, and then go offline, SurveyPro will still offer you the room templates. If you received a move through the Cloud, then you will receive the room templates available at the time the survey was assigned to your device.


If you have any questions or doubts, please don't hesitate to reach out to our support team